Customer Service & Digital Marketing Specialist

Join our dynamic team as a Customer Service & Digital Marketing Specialist in Surabaya, where passion meets purpose. This role offers a unique opportunity to blend exceptional customer service with innovative digital marketing strategies, ensuring our clients receive the best possible experience. At Pengiklan Anonim, we are committed to delivering exceptional service and driving digital success. As a Customer Service & Digital Marketing Specialist, you will be at the heart of our operations, handling customer inquiries, and developing and implementing digital marketing campaigns. This is your chance to make a real impact in the digital marketing landscape while providing top-notch customer service.

In this role, you will work closely with our team to understand client needs, create tailored marketing solutions, and monitor campaign performance using tools like Google Analytics and Meta Business Suite. You will also manage customer interactions, ensuring their needs are met with efficiency and empathy. With a focus on continuous learning and development, you will have the opportunity to grow both personally and professionally in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
• Develop and implement digital marketing campaigns using platforms like Google Ads, Meta Ads, and email marketing tools.
• Monitor campaign performance and provide regular reports to stakeholders.
• Analyze customer feedback and use insights to improve our services and marketing strategies.
• Collaborate with the marketing team to create and optimize digital content.
• Stay updated with the latest digital marketing trends and best practices.
• Assist in training new team members on customer service and digital marketing skills.
• Participate in team meetings and contribute to brainstorming sessions for new initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service and digital marketing.
• Proven experience with digital marketing tools such as Google Ads, Meta Ads, and email marketing platforms.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet deadlines.
• Fluent in both English and Indonesian.

🛠️ Keahlian

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