Customer Relation Staff - VIFX Sona Topas Jakarta

Join VIFX Sona Topas in Jakarta as a Customer Relation Staff and become a key player in delivering exceptional customer service. This role is perfect for individuals who are passionate about building strong customer relationships and ensuring customer satisfaction. You'll be working closely with our customers to understand their needs and provide tailored solutions, all while using our advanced CRM system, Salesforce.

At VIFX Sona Topas, we are dedicated to innovation and excellence in the hospitality industry. As a Customer Relation Staff, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. With a competitive salary of Rp 5,000,000 - Rp 7,000,000 per month, this is a chance to build a rewarding career in Jakarta's vibrant hospitality scene.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high levels of satisfaction and loyalty.
• Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
• Use Salesforce to track customer interactions, manage customer data, and generate reports.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Collaborate with the sales and marketing teams to enhance customer experience and drive business growth.
• Stay updated with industry trends and best practices in customer relationship management.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the hospitality industry.
• Proven experience in using CRM systems, particularly Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both English and Indonesian.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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