Customer Service Officer - Tokopedia (Bangka Belitung)

Join Tokopedia, Indonesia’s leading e-commerce platform, as a Customer Service Officer in Bangka Belitung! You’ll be the voice of our brand, delivering exceptional support to customers and merchants while driving satisfaction and loyalty. Our Tokopedia team is committed to providing a seamless shopping experience, and we need someone like you to help us achieve that.

As a Customer Service Officer, you will handle customer inquiries, resolve issues, and ensure our customers feel valued. You'll work with our advanced customer service tools, including Tokopedia Care and CRM systems, to provide efficient and effective support. This role offers a unique opportunity to grow within a dynamic and innovative company, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries and complaints promptly and professionally.
• Resolve customer issues and escalate complex cases to the appropriate teams.
• Provide exceptional customer service through phone, email, and live chat.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in customer service.
• Train and mentor new customer service representatives.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and customer service tools.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian (both written and spoken).
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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